If, for any reason you are unhappy with your purchase, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Purchases made in-store cannot be returned online.
Simply return your unwanted shoes to us unworn, in their original condition including original shoe box and/or packaging within 30 days of purchase. Proof of purchase will be required.
30 Day Fit Guarantee – New or Worn (In-store)
We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians.
Find your nearest store here.
A refund will not be processed if the returned goods do not comply with the above conditions.
*This policy applies to change of mind returns. For Fit Guarantee's please see here.