We are sorry to hear you haven't had the best experience with our shoes so far.
Unfortunately, if the shoes have been worn, we would be unable to accept your return as per the conditions of our return policy:
30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or instore, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply return your unwanted shoes to us unworn, in its original condition including original shoe box and/or packaging within 30 working days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For Online purchases, if you wish to exchange your shoes this can only be done in-store.
If you purchased the shoes in-store and were fitted by one of our certified Fit-Technicians, please see our Fit Guarantee policy here.