We're so sorry to learn of your experience with our shoes so far. If you believe any purchased items may have manufacturing faults, please follow the below steps.
Please reach out to our customer experience team here and send through the following information;
1. Order number, proof of purchase, name and/or email address used on the order
2. Photos of the faulty item(s) from all angles, including the tag showing the item numbers
Please do not send the faulty product back without contacting us first.
*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).
You can also reach out to our Customer Experience Team below.