ORDERING AND PAYMENT

We do have promotions running at our own time, but unfortunately, we cannot control when other stockists have discounts applied to certain products.

While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order. 

Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. 

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration to our website.

We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
The Athlete's Foot may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Customer Experience Team may contact you via phone or email to confirm the details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Customer Experience Team will provide more information.

Yes, we occasionally receive restocks of short-run releases. We recommend reaching out to our Customer Experience Team who will be able to check stock and notify you if a store has your size available.

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.

Additionally, you can opt to receive an alert if we are restocked. Simply create an account, select your size on the product page and click 'notify me when in stock'. 

Our MyFit Virtual Team will also be able to assist. MyFit Virtual connects you to our in-store Fit Technicians so you can experience our fitting service online. 

You can speak to a Fit Technician here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

 If you have any further inquiries regarding Afterpay, you can check out their FAQs for more information.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information here.

Using Afterpay in-store is easy. Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

With all online orders, you have the option to checkout as a guest or sign in to your MyFit account.

When logged into your MyFit account at the time of purchase, your order will automatically be linked to your account and you can keep earning points, view sales history and more.

If you do not have a MyFit account and would like to create one, please click here.

If you have an existing The Athlete's Foot MyFit membership but have never registered on The Athlete's Foot website before, you will need to register to link your existing in-store account. Click here for more information.

To update the quantity or remove an item from your cart. Click on your cart located at the top right-hand side of the website.

*Your cart will be blue if no items are in the cart and if you have items in your cart, the cart will be orange, with a number over the top, notifying you how many items are in your cart.

How do I update the quantity of an item in my shopping cart?

Once you click on the cart, a sidebar should appear on the right-hand side. To update the quantity, click on the box to the right of "Qty:". Then type the quantity of the item you are wishing to purchase then click update.

This will automatically update your cart to the quantity of the item you are after.

How do I remove an item from my shopping cart?

Once you click on the cart, a sidebar should appear on the right-hand side. To then remove the item from your cart, you will need to click on the grey "X" to the left to the image o the product.

A message will then appear asking "ARE YOU SURE YOU WOULD LIKE TO REMOVE THIS ITEM FROM THE SHOPPING CART?". Click on ok, if you would like to remove the item or cancel if you would like to keep the item in your cart.

The Athlete's Foot online store accepts payment via Afterpay, PayPal or Credit Card (American Express, Visa and MasterCard).

When paying via Afterpay, Credit Card or PayPal, you will automatically be debited for your order.

Also accepted are:

• The Athlete's Foot Gift cards,
• The Athlete's Foot MyFit Loyalty Vouchers.

Online Payment methods The Athlete's Foot does not accept are:

• cash on delivery,
• cheques, or
• money orders.

Unfortunately, we can not accept payment from cards issued overseas. 

The Athlete's Foot in-store accepts payment via Afterpay or Credit Card (American Express, Visa and MasterCard).

 Also accepted are:

• The Athlete's Foot Gift cards
• The Athlete's Foot MyFit Loyalty Vouchers
• Cash

We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption which is reinforced with 3DES encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.