ORDERING AND PAYMENT

Unfortunately, we currently do not offer Podiatry Discounts online. We recommend reaching out to your local store for more information. Please see the below link to our store locator.

Unfortunately, we currently do not offer any discounts for students, joining our mailing list or for first-time buyers.
If you were to become a member and earn 300 points, you will receive a $30 voucher. To become a member, please see the below link
Create a MyFit account

Unfortunately, The Athlete's Foot does not offer any senior, pensioner or health care worker discounts online, outside of our MyFit rewards program. We would recommend reaching out to your local store to see if this offer applies to them.  Click here to find your local store

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

To find out more and sign up, please visit PayPal's website. 

At this time, our online checkout system does not support payments using multiple credit cards. 

Once you are in the cart. You will need to enter your email address, then your first and last name. Once you get to the address line, you will need to type in your residential number and street name.

The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.

If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.

Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.

Please note, if you are using an autofill on your browser, this will cause an error when filling out your address in the checkout.

Once your address is entered, you will need to enter your contact number and delivery method. From here you can continue onto payment.

If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device. We can also now take payment over the phone, to do so, please call our Customer Experience Team on 0800 237 834 and press option 1 once prompted.

We can understand how frustrating this can be! 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• A small typo in the email address entered at the checkout
• Your order is still processing in our systems
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Customer Experience Team with the info below and we'll locate and resend your order confirmation. 

• First name and last name the order was placed under 
• Date when the order was placed 
• Payment method used 

Yes, we sell online gift cards! Whether it's for yourself or someone else, we've got you covered. Click here to purchase a gift card. 

Once you purchase a digital gift card, we'll send it to the email address you nominate. You can choose the value of the gift card and it will be redeemable online and in-store. 

How to purchase: 

1. Click this link to start the purchase journey

2. Select the design, quantity and value before selecting 'Add to Cart'

3. Select 'Checkout'

4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details

5. You will receive an order success message with your order number 

6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card

To redeem online: Enter your Gift Card number and PIN at the checkout.  

To redeem in-store:  Present your Gift Card on your mobile device. 

Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999. 

Please see our Gift Card Terms & Conditions here.

The Athlete's Foot Gift Cards can be purchased in-store and online and are redeemable at any Athlete's Foot retail store in New Zealand or online at www.theathletesfoot.co.nz

The Gift Card value must be between $20 and $999.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.

Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash.

Lost or stolen Gift Cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

An Athlete’s Foot Gift Card can be used online for a full or partial payment of an order.

In the final stage of the secure checkout select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click Apply.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay)

All our gift cards have an expiry date. Please take note of this date when you receive your gift card, as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to. 

Yes, you can.
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.

Need to check the balance of your Gift Card? Not a problem, simply follow the bellow steps:

1. Click on this link

2. Enter your card number followed by the access code (4-digit code)

3. Hit 'Check Balance' and your balance and expiry date will display on the screen, take note of it!

Any further questions? Feel free to contact our Customer Experience Team below.

Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.

All prices listing on our website are in New Zealand Dollars (NZD) and are inclusive of GST (Goods and Services Tax).

The total cost of your order is the price of the goods at the time the order is placed. Sorry no rainchecks.

Product prices are regularly updated when price changes are received from our suppliers. We do not price match with competitors.

No, unfortunately we are unable to accept store credit notes.