Unfortunately, The Athlete's Foot does not offer price matching.
We do have promotions running at our own time, but unfortunately, we cannot control when other stockists have discounts applied to certain products.
Unfortunately, The Athlete's Foot does not offer price matching.
We do have promotions running at our own time, but unfortunately, we cannot control when other stockists have discounts applied to certain products.
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
The Athlete's Foot may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience Team may contact you via phone or email to confirm the details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Customer Experience Team will provide more information.
Yes, we occasionally receive restocks of short-run releases. We recommend reaching out to our Customer Experience Team who will be able to check stock and notify you if a store has your size available.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.
Additionally, you can opt to receive an alert if we are restocked. Simply create an account, select your size on the product page and click 'notify me when in stock'.
Our MyFit Virtual Team will also be able to assist. MyFit Virtual connects you to our in-store Fit Technicians so you can experience our fitting service online.
You can speak to a Fit Technician here.
Unfortunately, we currently do not offer Podiatry Discounts online. We recommend reaching out to your local store for more information. Please see the below link to our store locator.
READ FULL ARTICLEUnfortunately, we currently do not offer any discounts for students, joining our mailing list or for first-time buyers.
If you were to become a member and earn 300 points, you will receive a $30 voucher. To become a member, please see the below link
Create a MyFit account
Unfortunately, The Athlete's Foot does not offer any senior, pensioner or health care worker discounts online, outside of our MyFit rewards program. We would recommend reaching out to your local store to see if this offer applies to them. Click here to find your local store
READ FULL ARTICLEAfterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further inquiries regarding Afterpay, you can check out their FAQs for more information.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information here.
Using Afterpay in-store is easy. Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.
At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
What is PayPal?
PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private.
PayPal Pay in 4
How do I use PayPal?
To find out more and sign up, please visit PayPal's website.
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At this time, our online checkout system does not support payments using multiple credit cards.
READ FULL ARTICLEToo many shoes, too little time? Let us place your large order for you.
Whether you’re after new shoes for family or want to deck out your entire team, our Customer Experience Team are here to make it happen.
With expert size advice and personal recommendations, our Customer Experience Teams make the bulk order experience stress-free.
Call the team on 0800 237 834 and press option 2 once prompted.
Once you are in the cart. You will need to enter your email address, then your first and last name. Once you get to the address line, you will need to type in your residential number and street name.
The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.
If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.
Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.
Please note, if you are using an autofill on your browser, this will cause an error when filling out your address in the checkout.
Once your address is entered, you will need to enter your contact number and delivery method. From here you can continue onto payment.
If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device. We can also now take payment over the phone, to do so, please call our Customer Experience Team on 0800 237 834 and press option 1 once prompted.
READ FULL ARTICLEWe can understand how frustrating this can be!
If you haven't received an order confirmation via email shortly after your purchase this may be due to:
If you still haven't received it within 24 hours, contact our Customer Experience Team with the info below and we'll locate and resend your order confirmation.
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With all online orders, you have the option to checkout as a guest or sign in to your MyFit account.
When logged into your MyFit account at the time of purchase, your order will automatically be linked to your account and you can keep earning points, view sales history and more.
If you do not have a MyFit account and would like to create one, please click here.
If you have an existing The Athlete's Foot MyFit membership but have never registered on The Athlete's Foot website before, you will need to register to link your existing in-store account. Click here for more information.
To update the quantity or remove an item from your cart. Click on your cart located at the top right-hand side of the website.
*Your cart will be blue if no items are in the cart and if you have items in your cart, the cart will be orange, with a number over the top, notifying you how many items are in your cart.
How do I update the quantity of an item in my shopping cart?
Once you click on the cart, a sidebar should appear on the right-hand side. To update the quantity, click on the box to the right of "Qty:". Then type the quantity of the item you are wishing to purchase then click update.
This will automatically update your cart to the quantity of the item you are after.
How do I remove an item from my shopping cart?
Once you click on the cart, a sidebar should appear on the right-hand side. To then remove the item from your cart, you will need to click on the grey "X" to the left to the image o the product.
A message will then appear asking "ARE YOU SURE YOU WOULD LIKE TO REMOVE THIS ITEM FROM THE SHOPPING CART?". Click on ok, if you would like to remove the item or cancel if you would like to keep the item in your cart.
Yes, we sell online gift cards! Whether it's for yourself or someone else, we've got you covered. Click here to purchase a gift card.
Once you purchase a digital gift card, we'll send it to the email address you nominate. You can choose the value of the gift card and it will be redeemable online and in-store.
How to purchase:
1. Click this link to start the purchase journey
2. Select the design, quantity and value before selecting 'Add to Cart'
3. Select 'Checkout'
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details
5. You will receive an order success message with your order number
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card
To redeem online: Enter your Gift Card number and PIN at the checkout.
To redeem in-store: Present your Gift Card on your mobile device.
Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999.
Please see our Gift Card Terms & Conditions here.
READ FULL ARTICLEThe Athlete's Foot Gift Cards can be purchased in-store and online and are redeemable at any Athlete's Foot retail store in Australia or online at www.theathletesfoot.co.nz
The Gift Card value must be between $20 and $999.
Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.
Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.
The value shown on a Gift Card includes GST.
Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
Gift Cards should be treated like cash.
Lost or stolen Gift Cards will not be replaced or refunded.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.
READ FULL ARTICLEAn Athlete’s Foot Gift Card can be used online for a full or partial payment of an order.
In the final stage of the secure checkout select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click Apply.
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay)
READ FULL ARTICLEAll our gift cards have an expiry date. Please take note of this date when you receive your gift card, as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
READ FULL ARTICLEYes, you can.
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.
Need to check the balance of your Gift Card? Not a problem, simply follow the bellow steps:
1. Click on this link
2. Enter your card number followed by the access code (4-digit code)
3. Hit 'Check Balance' and your balance and expiry date will display on the screen, take note of it!
Any further questions? Feel free to contact our Customer Experience Team below.
READ FULL ARTICLEThe Athlete's Foot online store accepts payment via Afterpay, PayPal or Credit Card (American Express, Visa and MasterCard).
When paying via Afterpay, Credit Card or PayPal, you will automatically be debited for your order.
Also accepted are:
Online Payment methods The Athlete's Foot does not accept are:
Unfortunately, we can not accept payment from cards issued overseas.
The Athlete's Foot in-store accepts payment via Afterpay or Credit Card (American Express, Visa and MasterCard).
Also accepted are:
Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.
READ FULL ARTICLEWe take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption which is reinforced with 3DES encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.
All prices listing on our website are in New Zealand Dollars (NZD) and are inclusive of GST (Goods and Services Tax).
The total cost of your order is the price of the goods at the time the order is placed. Sorry no rainchecks.
Product prices are regularly updated when price changes are received from our suppliers. We do not price match with competitors.
READ FULL ARTICLENo, unfortunately we are unable to accept store credit notes.
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