RETURNS

Please read the full article to confirm if your item/s are eligible for a free return.

We’re not happy until you’re 100% satisfied with the fit of your new shoes.

So, if they’re anything short of perfect, simply return them to one of our Athlete’s Foot store's and receive a free personalised fitting from one of our qualified Fit Technicians.

We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians.

We're so sorry to learn of your experience with our shoes so far. If you believe any purchased items may have manufacturing faults, please follow the below steps.

Please reach out to our customer experience team here and send through the following information;

1. Order number, proof of purchase, name and/or email address used on the order

2. Photos of the faulty item(s) from all angles, including the tag showing the item numbers

Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

You can also reach out to our Customer Experience Team below.

Unfortunately, we do require all items to be returned in original condition (unworn, no wear marks and in original packaging/box). 

3 simple conditions for a successful return:

- Item(s) were purchased in the last 30 days and proof of purchase can be provided.

- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

- Item(s) are in original packaging or shoe box in their original condition

Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *

We are sorry to hear you haven't had the best experience with our shoes so far.

Unfortunately, if the shoes have been worn, we would be unable to accept your return as per the conditions of our return policy:

30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or instore, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply return your unwanted shoes to us unworn, in its original condition including original shoe box and/or packaging within 30 working days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For Online purchases, if you wish to exchange your shoes this can only be done in-store.

If you purchased the shoes in-store and were fitted by one of our certified Fit-Technicians, please see our Fit Guarantee policy here. 

You will be refunded according to your original payment method within 2-5 business days of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

Sometimes we make mistakes, we apologise if you have not received what you ordered.

Please contact our Customer Experience Team below so we can assist you.

Remember to provide the below information as it helps to speed up the process:

- Order number or proof of purchase

- Photographs displaying the incorrect item from all angles and the label on the box