Returns & Exchanges
ONLINE PURCHASES - Returns & Exchange process
We’re not happy until you’re 100% satisfied with the fit of your new shoes.
So, if they’re anything short of perfect, simply send them back or, better still, return them to any one of our 10 The Athlete’s Foot stores nationwide and receive a free personalised fitting from one of our qualified Fit Technicians. Read our Full 30-day Guarantee below.
30 Day Fit Guarantee – New or Worn (In-Store or Click & Collect Only)
We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians. If you are ordering online, don’t worry our fitting service is available if you choose our Click & Collect option and are fitted in store when you pick up your new shoes. Our FIT GUARANTEE is valid for all customers at any of our The Athlete‘s Foot stores nationwide.
30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or in store, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply call customer service on 0800 237 834 to arrange a return label. Note all shoes must be unworn, in its original condition including original shoe box and/or packaging within 30 days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For Online purchases, if you wish to exchange your shoes this can only be done in-store.
*One free return per order. Multiple items can be included in the free return parcel.
RETURNING PURCHASES ONLINE
Get your return back to us in THREE EASY STEPS!
CALL – Simply call customer service on 0800 237 834 to arrange a return label
PACK – Pack your item/s, and attach your return labels.
SEND – Drop off your parcel at any New Zealand Post Office or Post Box.
RETURNING PURCHASES IN STORE
Return your purchase to any The Athlete’s Foot store nationwide.
Find your nearest store at: theathletesfoot.co.nz/findastore
What is your Christmas returns policy?
Any online orders placed between 1st December through to the 31st of December, will have until the 31st of January to return, in line with the below return guidelines.
All online returns must arrive back with shoes in their original condition, with the box and internal packing in their original condition as well. No returns labels or barcodes can be secured directly to the box.
A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.
Follow the below link to view the returns instructions and access our online returns portal;READ FULL ARTICLE
IN-STORE PURCHASES - Returns & Exchange process
Simply return your purchase to any The Athlete’s Foot stores nationwide for a Refund or Exchange. Proof of purchase must be presented at the time of your return in store. Purchases made in-store cannot be returned online.READ FULL ARTICLE
Find your nearest store here
Please refer to Our 30 Day Returns Policy for details on our 30 Day Fit Guarantee and 30 Day Return/Exchange Policy to determine conditions and eligibility.