RETURNS

Items purchased in-store must be returned to a The Athlete's Foot store near you. 

We're constantly checking Government updates and directives, so if a city or state lockdown impacts your ability to return your item, don't worry! Our 30-day returns & exchanges policy remains, but we won't include the days those stores are closed. We’ll waiver the returns period once our stores have opened if you haven't been able to return within the 30-day period. 

Please note, the returned item(s) must meet our return conditions, as stated in our in-store returns policy. 

Item(s) purchased online can be returned to a store near you. If our stores are closed in the instance of a lockdown, don’t worry! Our 30-day policy remains; however, we won’t include the days that stores and/or post offices have been closed. We’ll waiver the returns period once our stores have reopened. 

Alternatively, you can organise an online return. Simply contact our Customer Experience team here to arrange a return label.

Please note, the returned item(s) must meet our return conditions, as stated in our online returns policy. 
 

Click & Collect purchases can be returned to a store near you. If our stores are closed in the instance of a lockdown, don’t worry! Our 30-day policy remains; however, we won’t include the days those stores have been closed. Please hang onto your item(s) until our stores have reopened. We will waiver the returns period once our stores have reopened. 
 

Alternatively, you can organise an online return. Simply contact our Customer Experience team here to arrange a return label.
 

Please note, the returned item(s) must meet our return conditions, as stated in our online returns policy. 

Updated as of 25/08/21: We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.

Please read the full article to confirm if your item/s are eligible for a free return.

We’re not happy until you’re 100% satisfied with the fit of your new shoes.

So, if they’re anything short of perfect, simply send them back or, better still, return them to any one of our 10 The Athlete’s Foot stores nationwide and receive a free personalised fitting from one of our qualified Fit Technicians. Read our Full 30-day Guarantee below.

30 Day Fit Guarantee – New or Worn (In-Store or Click & Collect Only) 
We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians. If you are ordering online, don’t worry our fitting service is available if you choose our Click & Collect option and are fitted in-store when you pick up your new shoes. Our FIT GUARANTEE is valid for all customers at any of our The Athlete‘s Foot stores nationwide.

30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or in-store, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply call our Customer Experience Team on 0800 237 834 to arrange a return label. Note all shoes must be unworn, in their original condition including the original shoe box and/or packaging within 30 days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For online purchases, if you wish to exchange your shoes this can only be done in-store.

*One free return per order. Multiple items can be included in the free return parcel.

RETURNING PURCHASES ONLINE

Get your return back to us in THREE EASY STEPS!

CONTACT - Simply contact our Customer Experience Team here to arrange a return label

PACK – Pack your item/s, and attach your return labels.

SEND – Drop off your parcel at any New Zealand Post Office or Post Box.

RETURNING PURCHASES IN STORE

Return your purchase to any The Athlete’s Foot store nationwide.

Find your nearest store at: theathletesfoot.co.nz/findastore

ONLINE REFUNDS

You will be refunded according to your original payment method within 2-5 business days of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Updated as of 25/08/21: We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.

If, for any reason you are unhappy with your purchase, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Purchases made in-store cannot be returned online.

Simply return your unwanted shoes to us unworn, in their original condition including original shoe box and/or packaging within 30 days of purchase. Proof of purchase will be required.

Find your nearest store here

A refund will not be processed if the returned goods do not comply with the above conditions.

*This policy applies to change of mind returns. For Fit Guarantee's please see here.

Unfortunately, we are unable to facilitate exchanges for orders placed via our online website. 
If you are local to a store, you can certainly take your order in to swap the size. For our store locator, please click here.

Alternatively, you can send your order back for a refund. To do so, please contact our Customer Experience Team and they will have your free returns label generated. If you are after a different style or size, this will just need to be re-purchased online at your convenience.